Delivery Information

Delivery

We offer Free Delivery on all orders to UK mainland regardless of the size of your order.

For other destinations we would advise you of the delivery charge and await your instructions on whether to proceed with your order or not. Please note that you may be charged import duty by your local customs department before your goods would be released to you.

Most of our orders are delivered within 24 hours however deliveries can take a little longer depending on stock availability and what you were ordering. We carry most items in stock but sometimes certain items are made to order and can take several days to deliver. If there was going to be a delay in dispatching your order we would notify you of this.

If you require an item urgently or by a certain date we recommend that you contact us as for stock availability. If for some reason we are unable to meet your required delivery date we will inform you of this and would await your instructions.

Returns

If for any reason you would like to return any goods to us please notify us within seven working days by email to enq@activemobility.co.uk or by post to our head office at the address below.

Active Mobility Centre Ltd
174 Belasis Avenue
Billingham
Cleveland
TS23 1EY

It is your responsibility to return the goods to us in a safe and proper manner and pay all costs. We do recommend that you use a service that requires a signature upon delivery. If you would like us to collect the goods then this would be possible.

Upon inspection of your returned goods if they are found to be unused, not damaged and in the original packaging we will offer a full refund minus collection charges if applicable.

Please note that we are unable to exchange or refund certain items due to hygiene reasons or if the item was specially made.